The 4G WiMAX technology this device used (where available) to access high-speed data is no longer supported. Your device can still access data, but only at 3G speeds.

What is it?

The ICC ID (Integrated Circuit Card ID) is a unique 20-digit identifying "serial number" that is associated to the UICC Card in your phone.

Important Note: The UICC Card does not store any information (like contacts, photos, etc.) and won't transfer your phone number if you put it into another device.

Where to find your ICC ID

The ICC ID can be found in several locations:

Need to insert your UICC Card?

Some devices don't come with the UICC Card inserted. If you received a separate UICC Card (like the one shown above) when you acquired your device, you'll need to insert it yourself. No worries, it's easy.

Click here for specific instructions on how to remove and install a UICC Card for your specific device.

Activate Your Phone
  1. Coverage & Profile
  2. Choose A Plan
  3. Payment
  4. Phone Number
  5. Welcome

Zip Code

Required Fields

Tell us where you make most of your calls from & we'll show you our coverage area. If you wander out of Virgin Mobile's coverage area, your voicemail & text messages will be waiting for you when you get back. View Coverage Map

Phone Serial Number

Your location is covered Zip Code

Phone Serial Number

Required Fields

Start your activation process by helping us identify your phone so we can link your phone to your account.

You'll need to enter your phone's serial number, often called an ESN, MEID or IMEI/MEID.

  • It can be either 11, 14, or 18 characters long and can be either all numbers or a combination of letters and numbers.
  • It can be found on the phone's packaging, on the back of the phone, or behind the battery.

For Broadband2Go Activation: Please refer to the activation guide that came with your USB or MiFi® device.

Need Help? Get device-specific instructions.

Select Your Device

Customer Profile

Your Phone has been selected Phone Serial Number

Customer Profile

Required Fields

Personal Info

The Last Name field must contain at least two letters.
Virgin Mobile account holders must be at least 13 years old or older. To set up a phone for someone who is under 13, please call us at 1-888-322-1122.

Email Address

This is where we'll send you confirmation of your activation, as well as important info about your account & service.

Account PIN & Secret Question

Your Account PIN is Really Important

You'll need your Account PIN to add money, login and purchase items from the downloads store. Please write down your Account PIN and keep it somewhere safe. It must be 6 numbers long (no letters or special characters). No more than 3 identical numbers in a row (222). No more than 3 sequential numbers (234).